First National Bank (FNB) invites unemployed graduates to apply for Call Centre Internship Programme 2025.
Internship Application Closing Date: 16 April 2025
Internship Location: Johannesburg, South Africa
First National Bank (FNB) is calling on dynamic, motivated, and service-driven individuals to apply for its Call Centre Internship 2025. This exciting opportunity is ideal for those who want to explore a career in customer engagement while working for one of South Africa’s leading banks.
Position: Call Centre Intern
Company: First National Bank (FNB) – part of FirstRand Group
Reference Number: R32069-1
Why Join FNB?
FNB is home to the #changeables – a team of curious minds working together to innovate and improve the customer experience. As a Trainee Call Centre Agent, you’ll not only gain essential skills, but also contribute to making a meaningful difference in the lives of customers across the country.
What You’ll Do
As a Call Centre Intern, your responsibilities will include:
- Addressing and resolving customer queries via phone, email, and live chat.
- Delivering excellent customer service by meeting or exceeding service level agreements (SLAs).
- Managing work schedules and attending meetings when required.
- Taking ownership of customer complaints and ensuring resolution.
- Building and maintaining positive relationships with customers and team members.
- Contributing to innovation within your department and improving customer service processes.
- Upholding FNB’s code of ethics and governance standards.
Minimum Requirements
- Matric (Grade 12) – Essential
- 1+ year of call centre experience – Advantageous
- Passion for customer service
- Clear communication and strong interpersonal skills
- Willingness to learn and grow in a professional environment
What You’ll Gain
- Hands-on work experience in a professional call centre environment
- Opportunities to network and collaborate with industry experts
- Training and exposure to FNB’s culture of innovation and excellence
- A pathway to build a successful career in customer service and the banking industry
Ideal Candidate Traits
- Curious & courageous – Driven to learn more and challenge the norm
- Obsessed with mastery – Focused on continuously improving your skills
- Team player – Willing to support others and contribute to team success
- Solution-oriented – Always looking for better ways to serve customers
How to Apply
Interested candidates can apply online via FNB’s official recruitment portal: Click here to apply for the FNB Call Centre Internship 2025